Terms of service

 

E-commerce via the Internet in Italy is regulated by the current laws on distance selling. The law (Legislative Decree 06/09/2005 no. 206) guarantees the right to withdraw from the purchase contract for any reason, without penalty and without having to justify the decision, within 14 working days from the date of receipt of the ordered goods.

This website is owned by Tucano s.r.l., with registered office at Piazza Castello, 19 - 20121 Milan, and is dedicated to online sales. Tucano s.r.l. complies with the legislation on distance selling (Legislative Decree 06/09/2005 no. 206), which sets out clear obligations for the seller and specific rights for the consumer. We therefore invite you to carefully read the conditions below and to keep a copy if you make purchases on www.tucano.com. All terms of sale, delivery and payment are detailed.

  1. OUR PRODUCTS
    Our products are designed and selected by Italian designers, are patented, and subject to copyright protection. Tucano s.r.l. reserves the right to make technical, structural, and dimensional modifications at any time in order to improve its products. The colors of the products shown in photos are indicative as they may vary due to photographic and printing processes. All trademarks appearing on this site are the property of their respective owners.

  2. PUBLIC OFFER
    This content is directed at the end user “consumer”, meaning any natural person acting for purposes unrelated to their commercial, business or professional activity.
    For businesses or resellers, please refer to the reserved sections. Product prices listed on the website include VAT. However, they do not include shipping costs (within or outside Italy), which are calculated at checkout.

  3. ORDER PROCESS AND ACCEPTANCE
    The purchase process is as follows: select a product and access the description page; if you wish to buy it, click “add to cart” and then go to the cart. You may proceed as a guest or as a registered user (recommended).
    The registration process is quick and easy. The next steps include confirming the shipping/delivery address, selecting the shipping method, calculating shipping costs, paying by credit card or PayPal, and confirming the transaction. A confirmation email will follow.

  4. DELIVERY TIMES
    Purchased products will be delivered to the address provided during registration. Average delivery times are about 2–3 working days within Italy (islands may require one extra day), and 2 to 5 working days in the rest of Europe. Tucano s.r.l. cannot be held responsible for delays or non-delivery due to force majeure or unforeseen events.
    Each shipment includes a delivery note and, if requested, an invoice. Products are shipped in cardboard boxes of various sizes, sealed on the top and bottom with Tucano s.r.l. branded tape.
    The Consumer must check the following upon delivery:

  • That the number of packages matches the number stated on the courier's delivery note.

  • That the package is intact, not damaged or wet, and complies with the standard characteristics described above.

Only after this verification should the Client sign the delivery note. Once signed, no objections can be raised regarding the external condition of the delivered goods. If there is a discrepancy between the order and the delivery, the client should not accept the package and must report the issue directly to the courier.

  1. ORDER CANCELLATION AND/OR MODIFICATION
    The Consumer may cancel or modify the order within 12 hours of submission.
    To request a modification or cancellation, contact Tucano s.r.l. Customer Service via email at ordini@tucano.it or fax at +39 02 25201053, always stating the order number and date. Tucano s.r.l. Customer Service will reply to confirm whether the request can be fulfilled.

  2. PAYMENT
    Payment must be made by the Consumer at the time of order confirmation using one of the available credit cards or via PayPal. Tucano s.r.l. is not responsible for fraudulent or improper use of credit cards by third parties.
    At no point in the purchase process does Tucano s.r.l. have access to the buyer's credit card number, which is transmitted securely directly to PayPal.

  3. LIABILITY
    Tucano s.r.l. guarantees compliance with quality standards relating to its products.
    Tucano s.r.l. is not responsible for any inaccuracies, omissions, or technical information contained on this site. It disclaims all liability for direct or indirect damage of any kind arising from the use of this site or the information, images, or content therein.
    Tucano s.r.l. accepts no responsibility for information received from manufacturers or distributors. It is not liable for damage, loss or expenses arising from non-performance of the contract due to the circumstances mentioned above.

  4. WARRANTY
    Products are covered by the manufacturer’s warranty. This applies only to products that are defective despite normal use, in line with their intended purpose and any provided technical documentation.
    The warranty does not apply in cases of misuse, poor maintenance, or improper installation.
    The warranty is personal and therefore only applies to the original purchaser — direct consumers, not resellers or commercial buyers.
    Tucano s.r.l. shall not be liable for damages or losses caused by manufacturing defects. These are the responsibility of the original manufacturer under their warranty terms.

  5. BUYER’S OBLIGATIONS
    The Consumer agrees to print and keep a copy of these General Terms of Sale, as well as the product specifications, as required by Articles 52 and 53 of Legislative Decree 06/09/2005 no. 206.
    It is strictly prohibited to provide false or third-party data during the registration process. Tucano s.r.l. will take legal action to protect consumers and prevent abuse.

  6. TERMINATION AND EXPRESS TERMINATION CLAUSE
    Tucano s.r.l. reserves the right to terminate the contract (order) by notifying the Consumer with valid reasons. In this case, the Consumer shall only be entitled to a refund of any amount paid.
    The obligations assumed by the buyer (see “Buyer’s Obligations”), including payment, are essential. Any breach by the Consumer of these obligations will result in the automatic termination of the contract under Article 1456 of the Italian Civil Code, without judicial intervention, and Tucano s.r.l. may claim damages.

  7. PRIVACY
    Tucano s.r.l.'s privacy policy is available in the appropriate section of the website.

  8. TRANSACTION SECURITY
    The e-commerce software used includes the best encryption technology using the SSL (Secure Socket Layer) protocol, so all personal information and credit card data are transmitted securely over the Internet.
    SSL-secured server use is fully transparent for users of the latest versions of Safari, Chrome, Internet Explorer or Firefox.
    SSL indicators appear during secure server connection (e.g. “https” in the URL).
    Tucano s.r.l. uses SSL for transmitting credit card data. After selecting credit card payment, you will be redirected to a secure SSL page to enter and submit your data.
    Data is only transmitted once you press the “Submit Data” button. Until then, it remains on your computer.
    PayPal transactions are carried out under maximum security: all data is encrypted via SSL and protected by complex algorithms to ensure confidentiality.

  9. JURISDICTION AND APPLICABLE LAW
    This online contract via www.tucano.com is governed by Italian law. Any dispute concerning its validity, interpretation, or execution shall be subject to the jurisdiction of the Consumer’s residence or domicile, if within Italy (Art. 63 Legislative Decree 06/09/2005 no. 206).