Dear Tucano Customer Support,
Thank you for your message.
Unfortunately, we have not received the package.
The shipping address provided with the order was correct. However, we received a notification from the courier stating that the parcel was being returned because of an “incorrect address.”
Our address is:
CANAL INTRO SL
Avenida San Francisco Javier 24, Floor 1, Office 16
41013 Seville
Spain
This is a well-known office building in Seville, and there should be no possibility of confusion regarding the location.
For your reference:
* Order number: #21288
* Tracking number: 050681966592
* Courier: BRT
At this time, we have not received the product.
Could you please investigate this issue with the courier and let us know how you would like to proceed? We would appreciate it if the order could be reshipped as soon as possible.
Thank you in advance for your assistance.
Kind regards,
Eduardo Infante
CANAL INTRO SL